Rating: - Never had any problems
I've been using Sitram for several years, and I've never had any problems. The stuff is built for the food industry - no frills and no fancy packaging, but it will stand up to use and abuse.
The company changed hands a couple of years ago, and for a little while during the transition their customer service was suffering. Don't let that detract you from buying this cookware.
(My only beef is that they've discontinued the Magnum Pro line, which was the only copper-based line that also worked on induction. Dear Sitram/Freiling folks - please, oh please bring it back).
Rating: - Inferior Quality and Bad Sitram Customer Service
After 6 months of use, the handle holder on the lid came off due to fatigue at welding joints. Since the other pieces also uses spot welding at the handle, I'm fearful for my safety and contacted Sitram Customer Support. This is their response
"While we have the ability to authorize replacement for the defective products that have handles coming off, we are unable to satisfy a request to credit other product that has not shown signs of being defective"
In otherwords, they're not surprised the product is defective and I'm not the only one complaining. If I'm stupid enough ... Read More
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